What is your order cut-off time?
We have a 3-day lead time order policy for all our products (ex. last day of ordering for Monday meals is on Friday). However, as an exception, you may book your Monday meals for Standard Meal Plans until Saturday. You can also message our Support Team to check if you can still be included on your preferred booking date.
What are your payment options?
For your convenience, you may choose among any of the following payment methods: Credit Card, Debit Card, GCash or Bank Transfer. All debit card, credit card and Gcash payments are processed through our trusted online payment gateways. We require Proof of Payment to be sent if you choose the Bank Transfer option. We do not accept COD payments via check/cash for your safety and security.
We have different meal plan programs to suit different lifestyles and needs. Our meal plan programs are offered in different caloric tiers and sizes as well.
If you need assistance in choosing which meal plan program best suits you, our Nutritionist-Dietitians would be happy to help you out. Just message our Support Team to inquire about this.
A. Meal Plan ProgramsHigh Protein+ Meal Plan Program
Low-Carb Meal Plan Program Heart-Healthy Meal Plan Program
Our Heart-Healthy Meal Plan Meal Plan Program is based on the DASH Diet (Dietary Approaches to Stop Hypertension). It is a low-sodium meal plan rich in vegetables, fruits, low-fat dairy and whole grains. It also uses ingredients that are rich in potassium, calcium and magnesium. All meals are high in fiber, low in sodium, low in saturated fat, uses low to medium glycemic index carbohydrates and has less red meat compared to our other meal plan programs.
Diabetic-friendly Meal Plan Program
Our Diabetic-friendly Meal Plan Program has a balanced carbohydrate profile per meal. It doesn’t contain refined sugars and uses low to medium glycemic index as a source of carbohydrates. The Diabetic Meal Plan Program is rich in vegetables, fruits, low-fat dairy and whole grains. All meals are high in fiber, low in sodium, low in saturated fat and has less red meat compared to our other meal plan programs.
B. Premium Meal Plan Programs
Paleo (Gluten-free) Meal Plan Program
Our Paleo Meal Plan Program is a high-protein and moderate-carb meal plan. All meals are made with gluten-free, grain-free and soy-free ingredients. All meals are generally dairy-free and low in lactose however, we use minimal amount of grass-fed butter in some menu items. The Paleo Diet Philosophy is based on the principle of going back to what the human body was originally designed to eat, which are all-natural and whole foods. Simply put, it means eating real food, and decreasing the consumption of highly processed ingredients.
Below is a list of ingredients we avoid in our Paleo Meal Plan Program:
· Grains (ex. rice, quinoa)
· Gluten (ex. white flour) – we use flour alternatives like coconut flour
· Dairy (except for grass-fed butter)
· Refined sugar (ex. white and brown sugar) – we use natural sugars like coconut sugar and honey
· Soy (ex. tofu)
· Legumes (ex. beans, lentils, peanuts)
B. Clean Keto (Gluten-free) Meal Plan Program
Our Clean Keto (Gluten-free) Meal Plan Program is an ultra-low-carb and high-fat meal plan with a macro split of 5% carbohydrates / 20% protein / 75% fats. Our Clean Keto (Gluten-free) Meal Plans are made with gluten-free, grain-free and soy-free ingredients. All meals are generally dairy-free and low in lactose however, we use minimal amount of grass-fed butter in some menu items.
What time will you deliver my meals?
Meals are delivered to you the night before consumption between:
IMPORTANT:
Where do you deliver?
We deliver anywhere within Metro Manila and in selected areas of Rizal including Cainta, San Mateo, and Antipolo. Deliveries outside our scope can still be arranged via third-party courier wherein the customer shoulders the additional fees.
How much are your delivery fees?
We offer free shipping for orders over PHP 2000. Any additional fees, such as village fees & parking fees incurred during delivery, as well as delivery fees for adjusted delivery schedules or special arrangements and deliveries outside our scope - as requested by the client - are billable to the client.
Can I change my delivery address?
Kindly inform us for any changes in your delivery address 24 hours before the next scheduled delivery day. All changes are effective 24 hours after receipt and acknowledgement of the Customer Service or the Logistics Team.
Can I pause my subscription?
We require a 3-day lead time for pausing subscriptions. This helps us ensure that we produce the right amount of food and reduce waste. For any request or information on pausing and ending of meal plan subscriptions, you may send us a message thru our hotline (0917-777-7657) or email us at support@nuthera.ph and we will send a confirmation message to inform you that your request has been acknowledged.
Can I cancel or refund my order?
We have a no cancellation and no refund policy. Refund requests for unconsumed subscriptions are subject for approval and will only be granted under special circumstances. Nuthera reserves the right to either grant or refuse any refund request. The Client must inform Nuthera at least 3 days or 36 hours prior to the start of the period to be refunded. If you have questions or concerns you may contact our Support Team.
The Nuthera Guarantee
It is our intention to give total customer satisfaction through the goods and services we offer. Your meal plan should reach you in perfect condition. If you have any concerns with the quality of the meals, please contact us immediately. We shall endeavor to replace the items for your maximum enjoyment.
