Terms and Conditions
Terms and Conditions
Thank you for choosing the services of Threetop Group Ventures Inc. (referred to as “Nuthera” “we” “our” or “Company”) This Terms of Service (“Terms”) applies to our websites (including www.nuthera.ph), branded pages on third party platforms (i.e., social networking services), and our marketing campaigns or other online communications and governs your purchase of products or services sold through our services.
Account Creation. During the registration process, you will be asked to create an account and establish a password. Your account is for your personal, non-commercial use only. In creating it, we ask that you provide complete and accurate information. To see how your information will be used, please read section on “Data Privacy.” You are responsible for maintaining the confidentiality of your account and password. You agree to indemnify and hold harmless Nuthera for losses incurred by Nuthera or another party due to someone else using your account or password. Nuthera has the right to disable any username, password or other identifier, whether chosen by you or provided by Nuthera, at any time, in its sole discretion for any or no reason, if, in our opinion, you have violated any provisions of this Agreement.
How to Order
Order Cut-Off. Our cut-off policy helps us ensure that we deliver the best product quality to you. We have a 3-day lead time order policy for all our products (ex. last day of ordering for Monday meals is on Friday).
However, as an exception, you may book your Monday meals for Signature Meal Plans until Saturday. You can also message our Support Team via mobile (0917-777-7657) or email (firstname.lastname@example.org) to check if you can be included on your preferred booking date.
How to Pay
Payment Options. For your convenience, you may choose among any of the following payment methods: Credit Card, Debit Card, GCash or Bank Transfer. All debit card, credit card and gcash payments are processed through our trusted online payment gateways. We require Proof of Payment to be sent if you choose the Bank Transfer option. We do not accept COD payments via check/cash for your safety and security.
No Payment, No Delivery. Since your meals are on a made-to-order basis, we have a strict No Payment, No Delivery policy. Any “Pending” payment status will only be processed once they are fully paid (status will change to “Paid”). We reserve the right to amend or refuse the sale, if the payment received is not correct to our current price. Please note that prices may alter, and that we reserve the right to change prices without prior notice by amending our advertised price list. This will not affect any subscriptions already paid for in advance.
Official Receipts. may be requested from our Accounting Department and we shall deliver such receipts as requested.
Refund Policy. We have a no cancellation and no refund policy. You may contact our Customer Support Team if you need to pause or adjust your delivery days (see section on MEALS AND SUBSCRIPTION).
Refund requests for unconsumed subscription are subject for approval and will only be granted under special circumstances. Nuthera reserves the right to either grant or refuse any refund request. The Client must inform Nuthera at least 3 days or 36 hours prior to the start of the period to be refunded.
For all approved refunds, fees incurred by NUTHERA due to payment processing--such as but not limited to payment gateway and bank processing fees--shall be deducted from the total amount refunded to the Client.
The rates of our monthly packages are especially designed to be consumed in full. Should the refund request be for a monthly subscription which has been partially consumed, the subscription will be recomputed based on following:
Should the consumed portion of the subscription be less than 1 month (or 20 days), the consumed portion will be computed based on the 1-Week Rate instead of the Monthly Package Rate availed. Refunded amount shall be the remaining value. Deduction for any payment gateway and bank processing fees shall still apply.
Should the consumed portion of the subscription be equal to or more than 1 month (or 20 days) but less than 3 months (or 60 days), the consumed portion will be computed based on the 1-Month Rate instead of the Monthly Package Rate availed. Refunded amount shall be the remaining value. Deduction for any payment gateway and bank processing fees shall still apply.
Deliveries. We deliver anywhere within Metro Manila and in selected areas of Rizal including Cainta, San Mateo, and Antipolo. Deliveries outside our scope can still be arranged via third-party courier wherein the customer shoulders the additional fees.
Delivery Time. Meals are delivered to you the night before consumption (ex. Monday meals are delivered on Sunday) between the hours of 3:30 to 9:30 PM on Sundays-Thursdays and 2:00 PM to 8:00 PM on Fridays-Saturdays, with no specific committed time as our riders have different routes every day. Our rider will wait up to 10 minutes after arriving at your place. Should no one be available to receive the meals in your behalf, our rider will immediately leave and return your meals to our commissary.
Non-Delivery. We reserve the right to re-schedule or cancel deliveries to ensure the safety of our riders. This may be due to events such as severe weather conditions, natural disasters, calamities or other unforeseen circumstances, including but not limited to strike, war rebellion, or civil unrest. Our Team will inform you should there be any changes to your delivery schedule.
Delivery Fee. We offer free shipping for orders over PHP 2000. Any additional fees, such as village fees & parking fees incurred during delivery, as well as delivery fees for adjusted delivery schedules or special arrangements and deliveries outside our scope - as requested by the client - are billable to the client.
Acceptance of Deliveries. Upon receipt, your meals should be stored in your freezer or refrigerator respectively to ensure quality of the meals delivered to you.
Security and Authorization. If you require us to access secure parts of your home or building in order to deliver your NUTHERA meals, please notify us of this at the time of placing your order. We strongly advise to give an authorization letter to the management of the building to notify them that you will be receiving a delivery from us to avoid delay of delivery and spoilage of meals.
Change in Shipping Address. Kindly inform us for any changes in your delivery address 24 hours before the next scheduled delivery day. All changes are effective 24 hours after receipt and acknowledgement of the Customer Service or the Logistics Team. In certain circumstances that you are not able to inform us about your change in delivery address and our rider is already on their way to your original address, we can arrange the new delivery set up however, your address will be the last drop of our riders and freshness of meals is not guaranteed due to longer exposure on the road. You may also opt to have it delivered the following day, in which case, you will be asked to fill out a waiver as we cannot guarantee the freshness of the product. NUTHERA will not be held responsible for this.
Meals and Subscription
Your Meal Plan. Our menus are designed by the team of experts behind Nuthera. We aim to provide nutritionally balanced meal plans designed for weight loss, general health, fitness, and over-all well-being. There are several calorie tiers and number of meals per day that you can choose from. By availing of our services, you are responsible for choosing your meal plan program and warrant that you are physically and medically fit to avail of our services. If you have any questions about the nutritional aspects of this service, please let us know immediately and we will be happy to discuss these with you. Any nutritional advice must not be relied upon as a specific health and medical prescription. For your specific medical conditions, and if you are in any doubt of your health, please consult your physician or doctor prior to availing of our service.
NOTE: Weight loss results may vary and can be influenced by other factors, including your metabolic rate, energy expenditure, hormonal imbalance, diet (foods you eat other than our meal deliveries) and other preexisting medical conditions.
Nutritional Information. The nutritional information of your meals is computed by our registered Nutritionist-Dietitians. The information published on our website may change at any time. If you have specific health and medical needs it is still best to consult with your nutritionist-dietitian or medical doctor. We will not be held liable for any loss or damage resulting from your reliance on our nutritional information.
Menu. Menus are posted at least a week in advance on our website. As we rely on fresh seasonal ingredients, we reserve the right to make any changes to the menus without prior notice.
Food Restrictions, Allergies and Modifications. You may book a Custom Meal Plan if you have food restrictions, food intolerances, allergies or require specific modifications to our meal plans. We will gladly fully-customize your meal plans according to your individual needs. All customization requests are subject for approval by our Team. Our Team will contact you in case we cannot accommodate your request and if there are additional fees from our published rate.
The Nuthera Team will ask you to fill-up a form and confirm your customization for the whole week before your meal plan starts. Any additional customization received mid-week will take effect for your next booking week. Additional customization for implementation within the week shall be subject to approval of our team (ex. if ingredient causes adverse reaction: allergies, diarrhea etc). For clients booked with monthly meal plans, please advise us before 2PM Friday before the week starts for any changes.
Allergic or Adverse Reaction. While we can cater to clients who have sensitive medical conditions, allergies, dietary restrictions and food intolerances, we recommend you consult with your nutritionist or doctor for your specific prescription and nutritional requirements. While we do our best to customize your meals according to your needs and restrictions, we also cannot guarantee that our facility is free from a specific ingredient you are allergic to. We shall not be liable for any ingredient that causes a reaction.
The NUTHERA Guarantee. It is our intention to give total customer satisfaction through the goods and services we offer. Your meal plan should reach you in perfect condition. If you have any concerns with the quality of the meals, please contact us immediately. We shall endeavor to replace the items for your maximum enjoyment. If you do not let us know before 10:00 AM of the next delivery day of any such problems, we may not be able to refund the item or replace it and you will be deemed as having accepted your package for that day, unless we agree otherwise.
Pausing Subscription Periods. “Interludes” are week-long interruptions that you may request within your subscription period for travel or personal reasons. We require a 3-day lead time for this. For any request or information on pausing and ending of meal plan subscriptions, you may send us a message or email us at email@example.com and we will send a confirmation message to inform you that your request has been acknowledged. Non-receipt of this confirmation means that your request has not been processed, recognized, or approved due to various circumstances. It is the client’s responsibility to follow-up on their specific requests.
Data Privacy. We are committed to protecting the privacy of our customers. The personal data we collect is in compliance with the minimum standards of the data privacy laws of the Philippines under the Republic Act No. 10173 (Act), also known as the Data Privacy Act of 2012.
By availing of our services, you consent to the collection, use, processing, and transfer of your personal information by Nuthera to communicate, process bookings, deliver, provide our services, improve our services, conduct marketing activities, such as sending you promotional offers and for any other legitimate purposes. The Customer also understands that behavioral data may also be collected in the course of his/her use of services.
We shall not use the personal data gathered pursuant to this agreement for any other purpose other stated above and for legitimate purposes only. We will ask for your consent before using information for a purpose other than those that are set out herein.
If you have questions, you may email us at firstname.lastname@example.org
Warranties and Liability. Nothing in these terms and conditions shall:
- Exclude or restrict our liability for death or personal injury resulting from our negligence or our liability for fraudulent misrepresentation; or
- Affect your statutory rights if you are transacting as a consumer. Subject to the above paragraph, our entire liability shall be capped at the sums paid by you for our service during the relevant subscription period. In no event shall we be held liable to you for any special, indirect or consequential damages, loss of profits or goodwill.
Changes to Terms. We reserve the right to make changes at any time to any part of these terms and conditions. All such changes will be published on the website (www.nuthera.ph) and/or shall be sent to you by post or with your packaged deliveries. If you use our website or place any order with us after the changes have been published, you are agreeing to be bound by those changes in respect of that order.
Use of the Website and our Publications. Unauthorized duplication or publication of any materials from our website or elsewhere is prohibited.
Unauthorized duplication or publication of any other materials including but not limited to starter information, worksheets, recipes, brochures, text, graphics, newsletters, the selection and arrangement thereof, and all software compilations, underlying source code and software is prohibited.
You may retrieve and display content from our website on a computer screen and print out individual pages on paper for the sole purpose of placing an order with us or using information for your private, non-commercial purposes in connection with your normal use of our products and services, but all other uses are strictly prohibited except with prior written permission from us. You acknowledge that Paleo Manila® and Nuthera® is our trademark, and that you may not use the name.
Choice of Law and Jurisdiction. These terms and conditions shall be governed by and construed in accordance with the Philippine laws. The parties irrevocably agree that the courts of the Philippines shall have exclusive jurisdiction to settle any dispute that may arise out of, under, or in connection with the use of the Website and the purchase of goods from Threetop Group Ventures, Inc. (TGVI), and to submit all disputes to the jurisdiction of the Philippine courts.
General Provisions. We shall not be liable for any delay or failure to perform any of our obligations under these terms and conditions due to any cause beyond our reasonable control, including industrial action.
These terms and conditions constitute the entire agreement between you and us and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms and conditions express or implied by statute or otherwise, are excluded to the fullest extent permitted by law. The waiver by us of any breach or default of these conditions shall not be construed as a continued waiver of that breach, nor as a waiver of any subsequent breach of the same or any other provision.
If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected.