Terms of service
Terms and Conditions
Thank you for choosing the services of Threetop Group Ventures Inc. (referred to as “Nuthera” “we” “our” or “Company”) This Terms of Service (“Terms”) applies to our websites (including www.nuthera.ph), branded pages on third party platforms (i.e., social networking services), and our marketing campaigns or other online communications and governs your purchase of products or services sold through our services.
Account Creation. During the registration process, you will be asked to create an account and establish a password. Your account is for your personal, non-commercial use only. In creating it, we ask that you provide complete and accurate information. To see how your information will be used, please read section on “Data Privacy.” You are responsible for maintaining the confidentiality of your account and password. You agree to indemnify and hold harmless Nuthera for losses incurred by Nuthera or another party due to someone else using your account or password. Nuthera has the right to disable any username, password or other identifier, whether chosen by you or provided by Nuthera, at any time, in its sole discretion for any or no reason, if, in our opinion, you have violated any provisions of this Agreement.
How to Order
Order Cut-Off. Our cut-off policy helps us ensure that we deliver the best product quality to you. We have a 3-day lead time order policy for all our products (ex. last day of ordering for Monday meals is on Friday).
However, as an exception, you may book your Monday meals for Signature Meal Plans until Saturday. You can also message our Support Team via mobile (0917-777-7657) or email (email@example.com) to check if you can be included on your preferred booking date.
How to Pay
Payment Options. For your convenience, you may choose among any of the following payment methods: Credit Card, Debit Card, GCash or Bank Transfer. All debit card, credit card and Gcash payments are processed through our trusted online payment gateways. We require Proof of Payment to be sent if you choose the Bank Transfer option. We do not accept COD payments via check/cash for your safety and security.
No Payment, No Delivery. Since your meals are on a made-to-order basis, we have a strict No Payment, No Delivery policy. Any “Pending” payment status will only be processed once they are fully paid (status will change to “Paid”). We reserve the right to amend or refuse the sale, if the payment received is not correct to our current price. Please note that prices may alter, and that we reserve the right to change prices without prior notice by amending our advertised price list. This will not affect any subscriptions already paid for in advance.
Official Receipts. may be requested from our Accounting Department and we shall deliver such receipts as requested.
Refund Policy. We have a no cancellation and no refund policy. You may contact our Customer Support Team if you need to pause or adjust your delivery days (see section on MEALS AND SUBSCRIPTION).
Refund requests for unconsumed subscription are subject for approval and will only be granted under special circumstances. Nuthera reserves the right to either grant or refuse any refund request. The Client must inform Nuthera at least 3 days or 36 hours prior to the start of the period to be refunded.
For all approved refunds, fees incurred by NUTHERA due to payment processing--such as but not limited to payment gateway and bank processing fees--shall be deducted from the total amount refunded to the Client.
Discounted and promotional rates will be forfeited and the original rate of the package will be used as a basis.
The rates of our monthly packages are especially designed to be consumed in full. Should the refund request be for a monthly subscription which has been partially consumed, the subscription will be recomputed based on following:
Should the consumed portion of the subscription be less than 1 month (or 20 days), the consumed portion will be computed based on the 1-Week Rate instead of the Monthly Package Rate availed. Refunded amount shall be the remaining value. Deduction for any payment gateway and bank processing fees shall still apply.
Should the consumed portion of the subscription be equal to or more than 1 month (or 20 days) but less than 3 months (or 60 days), the consumed portion will be computed based on the 1-Month Rate instead of the Monthly Package Rate availed. Refunded amount shall be the remaining value. Deduction for any payment gateway and bank processing fees shall still apply.
Data Privacy. We are committed to protecting the privacy of our customers. The personal data we collect is in compliance with the minimum standards of the data privacy laws of the Philippines under the Republic Act No. 10173 (Act), also known as the Data Privacy Act of 2012.
By availing of our services, you consent to the collection, use, processing, and transfer of your personal information by Nuthera to communicate, process bookings, deliver, provide our services, improve our services, conduct marketing activities, such as sending you promotional offers and for any other legitimate purposes. The Customer also understands that behavioral data may also be collected in the course of his/her use of services.
We shall not use the personal data gathered pursuant to this agreement for any other purpose other stated above and for legitimate purposes only. We will ask for your consent before using information for a purpose other than those that are set out herein.
If you have questions, you may email us at firstname.lastname@example.org
Warranties and Liability. Nothing in these terms and conditions shall:
- Exclude or restrict our liability for death or personal injury resulting from our negligence or our liability for fraudulent misrepresentation; or
- Affect your statutory rights if you are transacting as a consumer. Subject to the above paragraph, our entire liability shall be capped at the sums paid by you for our service during the relevant subscription period. In no event shall we be held liable to you for any special, indirect or consequential damages, loss of profits or goodwill.
Changes to Terms. We reserve the right to make changes at any time to any part of these terms and conditions. All such changes will be published on the website (www.nuthera.ph) and/or shall be sent to you by post or with your packaged deliveries. If you use our website or place any order with us after the changes have been published, you are agreeing to be bound by those changes in respect of that order.
Use of the Website and our Publications. Unauthorized duplication or publication of any materials from our website or elsewhere is prohibited.
Unauthorized duplication or publication of any other materials including but not limited to starter information, worksheets, recipes, brochures, text, graphics, newsletters, the selection and arrangement thereof, and all software compilations, underlying source code and software is prohibited.
You may retrieve and display content from our website on a computer screen and print out individual pages on paper for the sole purpose of placing an order with us or using information for your private, non-commercial purposes in connection with your normal use of our products and services, but all other uses are strictly prohibited except with prior written permission from us. You acknowledge that Paleo Manila® and Nuthera® is our trademark, and that you may not use the name.
Choice of Law and Jurisdiction. These terms and conditions shall be governed by and construed in accordance with the Philippine laws. The parties irrevocably agree that the courts of the Philippines shall have exclusive jurisdiction to settle any dispute that may arise out of, under, or in connection with the use of the Website and the purchase of goods from Threetop Group Ventures, Inc. (TGVI), and to submit all disputes to the jurisdiction of the Philippine courts.
General Provisions. We shall not be liable for any delay or failure to perform any of our obligations under these terms and conditions due to any cause beyond our reasonable control, including industrial action.
These terms and conditions constitute the entire agreement between you and us and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms and conditions express or implied by statute or otherwise, are excluded to the fullest extent permitted by law. The waiver by us of any breach or default of these conditions shall not be construed as a continued waiver of that breach, nor as a waiver of any subsequent breach of the same or any other provision.
If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected.